Repair and maintenance of measuring devices

You have a fault with your Testomat?

At HeylNeomeris, we offer you a comprehensive device service.

We carry out a targeted fault analysis on your device in our state-of-the-art service centre. You will then receive a detailed cost estimate (within three days).

Once you have placed the order for repair, the appliance will be fully repaired by our experts. Note: Shipping and handling costs are paid by the customer.

The maintenance work takes approximately one to two days.

Quality assurance is ensured by a three-day test run of the appliance on our test wall.

The measurements with different degrees of hardness are carried out against a reference appliance.

As a rule, you will receive your appliance back in full working order within seven to nine days.

We carry out appliance repairs in our own repair workshop with trained technicians.
Most repairs can be carried out very quickly so that the measuring device is back in use as soon as possible.

Our service technicians will contact you immediately to discuss the next steps for any necessary repairs. A maintenance and repair quotation can only be issued if the device is available for inspection here at our premises.

You would like to use our maintenance and repair service, but cannot do without the Testomat in your process?

No problem! On request, we will send you a repair loan unit that you can use for a period of four weeks. You will be charged for this loan device with a corresponding payment term until it is back in our company undamaged and your device is in use again. A credit note will then be issued for the loaned device. This ensures that your production is always guaranteed.

Please contact us if you require a loan unit (Please note that we do not have any Testomat® EVO TH available for loan and only have a limited number of units. The availability of the devices must first be checked after receiving your enquiry).