For every order placed by post, by e-mail, by telephone or via the online shop you receive an order confirmation. Usually, order confirmations are sent by e-mail.

You have the possibility to generate an offer for the goods, which have been put in the shopping cart.

In our online shops you will find the Download section in the footer. There you have the possibility to view and download operating instructions: Heyl Neomeris Shop

Up-to-date information on HeylNeomeris, technical news, seminars, etc. via our blog in the online shop: Heyl Neomeris Blog

You can place your orders through our main online shop Heyl Neomeris Shop or our subshops, which you can find in the navigation bar of our website Heyl Neomeris.
If you are ordering from our online shops, you will receive a 3% instant discount on Heyl products. The discount is valid until revoked.
Current customers can register via a quick registration link.
Of course we are still at your disposal by phone under +49 (0) 5121 7609 0. If you do not have the possibility to order via our shop, you can send your orders to us at vertrieb@heylneomeris.de.
For orders that are not placed in the shop, we cannot guarantee you the above-mentioned discount of 3% on Heyl products.

Safety data sheets for our chemical products can be found in the footer of our online shop in the Service and Help category under the keyword Downloads and Safety Data Sheets: Downloads and Safety Data Sheets

In order to realise the fastest delivery as possible, we also offer direct deliveries to your customers. In this case you have the opportunity to upload your own customer delivery note via our online shop after you have placed your order. Alternatively, you can also send it by email together with your order.

Safety data sheets for our chemical products can be found in the footer of our online shop in the Service and Help category under the keyword Downloads and Safety Data Sheets: Downloads and Safety Data Sheets

In our online shops you will find our download area in the footer under Service and Help in the footer of our online shops. There you can download our Heyl and Neomeris product catalogues or safety data sheets: Downloads

We are personally available from Monday – Thursday from 08:00 am to 5:00 pm and Friday from 08:00 am to 4:00 pm via phone no. +49 5121 7609-0. Outside these office hours you can use the contact form on our website at any time. Further, you have the option of requesting a callback from us. We will then contact you as soon as possible. In addition, you can also send your enquiries, orders, etc. to our email address: vertrieb@heylneomeris.de.

Our invoices can be sent to you as a printout by post or digitally as a pdf file by e-mail. We are not permitted to register with external portals.

Shipping costs will be confirmed individually and they depand on destination, total weight, number of parcel and maybe surcharge for delivery at private address.

You have the possibility to register your purchased Testomat device in your customer online shop. This gives you the opportunity to have an overview of all your Testomat devices and to see how long the warranty claim on the respective device is still valid. To do this, simply log in to our shop and go to the item Device registration in the navigation bar: Heyl Neomeris Login. You are not yet registered in the shop? You can register in the shop via the following link: Heyl Neomeris Easy Register, Heyl Neomeris Login

In your Online Shop customer account, you have the option of purchasing a warranty extension for your Testomat device. The warranty is extended from 24 to 36 months. The prerequisite for the warranty extension is the conclusion of a subscription for indicators or reagents within 3 months after the purchase of your new devices. The advantage of the subscription is that you receive delivery security for your chemical products as well as optimised use of reagents and indicators. Heyl Neomeris Shop , Heyl Neomeris Login . You can have your optimised consumptions calculated via the consumption calculators for indicators or reagents: Heyl Neomeris Indicator Consumption Calculator , Heyl Neomeris Reagent Consumption Calculator/

Some of our chemical products are classified as dangerous goods. Further information on the compositions and hazard labels can be found in the respective safety data sheet. Our employees are regularly trained according to ADR and IATA guidelines to ensure safe and smooth handling of dangerous goods transports. Please note that higher freight and packaging costs are incurred due to prescribed UN dangerous goods boxes and fixed content limits.

Our chemical products have naturally limited shelf lives. You will find the respective expiry date on the product directly. We guarantee a a shelf life of 7 months after delivery.

You have the option of taking out a subscription for indicators or reagents. The advantage of this subscription is that you receive delivery reliability for your chemical products and optimised use of reagents and indicators. In addition, you will receive a warranty extension from 24 to 36 months for your new device if you take out the subscription within the first 3 months after purchase. To do so, log in to your customer account in the online shop: Heyl Neomeris Shop , Heyl Neomeris Login . You can calculate your optimised consumption using the consumption calculator for indicators or reagents. Heyl Neomeris Indicator Consumption Calculator , Heyl Neomeris Reagent Consumption Calculator

An overview of the maintenance intervals for our products, for Testomat equipment, ozone and UV systems, among others, can be found on our website at: Maintenance and Servicecenter Hildesheim

For orders under 25€ net value of goods we charge a handling fee for small orders. This is €5 net for online orders and €10 net for analogue orders. For the sake of economy and sustainability, we recommend to collect small orders to achieve the required minimum order value and thus to avoid many single packages and shipments.

Many of our products are available from stock. You will receive the exact delivery times after individual order confirmation.

Follow us on our LinkedIn company profile to get all the latest news about the company, products and events. LinkedIn – HeylNeomeris

We generally keep in stock more than 750 different articles for a delivery at short notice. However, if a product is not available, we will procure it as fast as possible order-related. Due to our wide product range, the delivery times are very different. Therefore, you will always receive an individual order confirmation from us with a detailed delivery date. This is confirmed as the outgoing shipping date.

Volume discounts are only available on selected Neomeris products such as the JUMO tecLine HD electrodes.

The production of indicators and reagents for our measurement technology has been carried out at the parent company since the company was founded over 60 years ago. The first patent for a long-lasting liquid indicator solution was registered here over 60 years ago. Only with original indicators as well as original reagents from Heyl will you receive precise measurement results for the safe operation of your water treatment plant. For the analysis process, our Testomat® instruments use long-life liquid indicators and reagents to determine the measurement parameter you require. The indicator or reagent is titrated drop by drop into the measuring chamber via the dosing pump until the colour change occurs or the colour intensity is measured. To achieve precise and reliable measurement results, use only the original indicators as well as original reagents from our Heyl parent company. Original Indicator

In our online shops you have the possibility to place orders directly online.
For orders from the Heyl product portfolio you will receive a 3% online discount.
This is valid until revoked. Heyl Neomeris Shop . You can find all our shops in the overview on our website: Heyl Neomeris

All prices are visible for you in our online shops. Heyl Neomeris Shop You can download the price list from your customer account after registering in the Online Shop. Heyl Neomeris Login

For orders with the payment condition “payment in advance”, you will receive a proforma invoice first. Due to the system, this proforma invoice contains a fictitious delivery date of 31 December which does not represent the actual dispatch date. After receipt of your prepayment, you will receive an order confirmation including the detailed delivery date.

We are certified according to ISO 9001 and have a corresponding quality management.

With the unique consumption calculators for indicators and reagents, you can calculate your optimised consumption: Heyl Neomeris Reagent Consumption Calculator , Heyl Neomeris Indicator Consumption Calculator

You have the option of taking out a subscription for indicators or reagents. The advantage of this subscription is that you receive delivery reliability for your chemical products and optimised use of reagents and indicators. In addition, you will receive a warranty extension from 24 to 36 months for your new device if you take out the subscription within the first 3 months after purchase. To do so, log in to your customer account in the online shop: Heyl Neomeris Shop , Heyl Neomeris Login . You can calculate your optimised consumption using the consumption calculator for indicators or reagents. Heyl Neomeris Indicator Consumption Calculator , Heyl Neomeris Reagent Consumption Calculator

Invoices can be sent either by post or automatically as a pdf file to an e-mail address you specify. We are not permitted to register on an external portal.

Please contain the defective device a short fault description and your complete company data (billing address + delivery address if different to the billing address.

We have a nationwide network of authorised service partners, who can carry out commissioning, repairs and maintenance of our devices at your side directly. In advance, you will receive our quotation with the current hourly and kilometer rates, as well as the expected spare parts that will be required. Invoicing is based on actual expenditure according to the service report.

We have a nationwide and international network of service and sales partners. Would you like to become part of this network? Please contact us at marketing@heylneomeris.de or via our website at Become a Heyl Neomeris Partner

We offer a wide range of training courses and seminars. Among other things, you have the opportunity to take part in a “Testomat” product training course as well as to compile your own individual seminar block on the subject of sterile goods sterile goods preparation. You can book the training courses via our online shop: Heyl Neomeris Seminars and Webinars . Alternatively, you can register at seminare@heylneomeris.de

We offer a wide range of training courses and seminars. Among other things, you have the opportunity to take part in a “Testomat” product training course as well as to compile your own individual seminar block on the subject of sterile goods sterile goods preparation. You can book the training courses via our online shop: Heyl Neomeris Seminars and Webinars . Alternatively, you can register at seminare@heylneomeris.de.

We offer a wide range of training courses and seminars. Among other things, you have the opportunity to compile your own individual seminar block on the subject of sterile goods sterile goods preparation. You can book the training courses via our online shop: Heyl Neomeris Seminars and Webinars . Alternatively, you can register at seminare@heylneomeris.de.

Up-to-date information on HeylNeomeris, technical news, seminars etc. can also be obtained via our social media channels such as our blog in the online shop: Heyl Neomeris Blog or via LinkedIn HeylNeomeris

Safety data sheets for our chemical products can be found in the footer of our online shop in the Service and Help category under the keyword Downloads and Safety Data Sheets: Downloads and Safety Data Sheets

If not all items of your order are available at the same time, we can arrange partial deliveries upon request. Please note that in this case freight and packaging costs will be incurred again, which we will add to the respective order subsequently.

In our online shop you have the option of booking Testomat product training as a seminar or webinar in German and English. We offer the seminars as classroom training in Hildesheim or as a closed event for your company or as an in-house seminar. The webinar is activated for viewing in your customer account after payment. All necessary training material is available for download in your customer account. The webinar must be booked per user and is not transferable. Heyl Neomeris Product Training Testomat

With the unique consumption calculators for indicators and reagents, you can calculate your optimised consumption: Heyl Neomeris Reagent Consumption Calculator, Heyl Neomeris Indicator Consumption Calculator

With the unique consumption calculators for indicators and reagents, you can calculate your optimised consumption: Heyl Neomeris Reagent Consumption Calculator , Heyl Neomeris Indicator Consumption Calculator

We have a nationwide and international network of service and sales partners. Would you like to become part of this network? Please contact us at marketing@heylneomeris.de or via our website at Become a Heyl Neomeris Partner

Repairs/maintenance can be carried out by our service department. To carry out the work, the unit must be returned to us free of charge. After inspection each customer receives a cost estimate including the spare parts and the labour hours to be charged before repair. The repair will only be carried out after the cost estimate has been approved. A loan unit can be provided on request.

Factory certificates are available on request from our sales office: +49 (0) 5121 7609 0 or vertrieb@heylneomeris.de

In our online shop, you have the option of booking Testomat product training as a webinar in German and English. The webinar is activated for viewing in your customer account after payment. All necessary training material is available for download in your customer account. The webinar must be booked per user and is not transferable. Heyl Neomeris Seminars and Webinars

On enquiry (test report, Declaration of compliance) – without charging

We are pleased to clarify any questions that cannot be answered here in a personal conversation. We are available from Monday-Thursday: 08:00 am – 05:00 pm and Friday from 08:00 am to 04:00 pm, or via email: vertrieb@heylneomeris.de Further, you have the opportunity to request a callback via our website.

In our YouTube channel you will find helpful videos about our measurement technology. Heyl Neomeris Youtube

You can see our payment conditions in our terms and conditions. You can find them in our online shop in the footer. Heyl Neomeris Shop

After dispatch of your ordered goods the tracking number will be shown at your online-shop account at the accordingly purchase order. The tracking number is linked directly with the delivery service and the current status of your parcel can be found at any time.

Certificates for chemical products (article no. 48932) and as well for indicator (article no. 48933) concerned to the batch number need to be paid and should contain in your purchase order.